Everything you need to know about placing, changing, and picking up your order. No surprises!
Effective August 31, 2026
Nothing is reserved until a deposit is paid. A 50% deposit is required to confirm every custom order, and that deposit is non-refundable. Cancellations made 7 or more days out may be eligible for partial store credit at our discretion. See the Cancellations tab.
The remaining balance is due in full before your order is released for pickup or delivery. Orders with an unpaid balance cannot leave the bakery.
Custom orders require at least 7 days' notice. Requests inside that window are handled as rush orders. See the Order Changes tab.
Delivery is $60 base plus $3 per mile, measured from our shop at 1375 Blossom Hill Road, San Jose. We deliver up to 40 miles. The fee is quoted before your order is confirmed and appears as its own line item.
Prices given by our website, our quote tools, or our chatbot are estimates. Your order is priced and confirmed by a member of our team in writing. Nothing is booked until you receive that written confirmation and pay the deposit.
All payments made to C'est Si Bon Bakery are final and non-refundable, except where otherwise required by law. We begin planning, sourcing ingredients, and preparing your order as soon as it's confirmed.
Cancellations made 7 or more days before your scheduled pickup or delivery date may be eligible for partial store credit.
All change requests must be submitted at least 7 days before your scheduled pickup or delivery date. This gives our team time to adjust planning without disrupting production already in progress.
We're happy to help! Reach out to request a change:
Just make sure there are still at least 7 days before your pickup or delivery date when you contact us.
Unfortunately, we are unable to accommodate changes for orders within 7 days of pickup or delivery. Production planning, ingredient sourcing, and preparation may already be underway.
We appreciate your understanding. Every order gets our full attention from day one!
Orders placed with fewer than 7 days' notice are considered rush orders and may be subject to a rush fee of 10% or more, depending on the complexity and timing of the request. Rush availability is not guaranteed, so please call to confirm before placing.
All customers (or their representatives) are responsible for inspecting their order at the time of pickup. This includes design accuracy, color, spelling, and overall appearance.
Once an order has been picked up or delivered, we are unable to accommodate concerns about design elements or appearance. If you notice a concern with flavor or sizing, please bring that to our attention. We're always happy to address those!
For third-party pickups (friends, family, drivers, or delivery services), please ensure your representative reviews and approves the order with our team before leaving. We're unable to address design concerns after the order has left our shop.
Providing toppers, toys, flowers, ribbon, or any other custom items for your order? Please drop them off at least 24 hours before your pickup or delivery date.
This gives our decorators enough time to thoughtfully and safely incorporate your items into the design.
Any and all allergen information must be communicated to our team and confirmed in writing by the time your order is placed. That means before the deposit is paid and the order is finalized. Once a cake is in production we may not be able to change ingredients, and we cannot accommodate allergen requests made after the order is confirmed.
C'est Si Bon Bakery cannot be held responsible for allergen-related reactions or mishaps where allergy information was not communicated to our team in advance.
Sculpted, tiered, and decorated cakes are built with structural and decorative parts that are not food and must never be eaten. These items must be removed before the cake is cut and served.
Non-edible parts are a choking and injury hazard, especially for young children. Please have an adult remove every non-edible item and check each slice before serving.
If children will be served, tell us when you order.
Once the order has been picked up or delivered, removing all non-edible items before serving is the customer's responsibility. C'est Si Bon Bakery is not responsible for injury or illness resulting from non-edible decorations or supports that were not removed before the cake was served.
When in doubt, just remove it. Nothing structural is meant to be eaten. If you're not sure, reply to your order email thread or call (408) 266-2253 before you cut the cake.
For wedding cake deliveries, your cake will be transported in the trunk of our delivery vehicle. This ensures maximum stability on the way to your venue. Our team takes every precaution to make sure it arrives exactly as intended. 🎉
Any images you share (including photos of cakes we've made before) are used as creative direction and inspiration, not as exact blueprints. Our decorators will capture your theme, vibe, and color palette while crafting something original and achievable by hand.
We will always do our best to match your colors! That said, exact color matching isn't guaranteed. Cake materials and food-safe coloring don't reproduce colors exactly, and every screen, ours, yours, and the device a reference image was viewed on, displays color a little differently.
Because of this, the colors in a reference image or on a screen may not perfectly match your finished cake. Our decorators put real care into getting as close as possible, and we promise to do everything we can to make your cake look absolutely amazing. ✨
We love seeing your inspiration, but AI-generated cake images often depict designs that are not physically possible, food-safe, or achievable using real cake, icing, and hand-crafted decorations.
Because of this, we do not attempt to recreate AI-generated designs. If you share an AI image as inspiration, our decorators will use it to understand your general theme, colors, and concept, then adapt it into something that's realistic, structurally sound, and beautifully handcrafted.
In particular: AI-generated figurines, impossible textures, floating elements, and ultra-detailed structures often can't be replicated using fondant, gum paste, buttercream, or other edible materials. We'll always do our best to honor the spirit of your vision! ✨
Metallic accents (gold leaf, luster dust, metallic sprays) are classified by the U.S. FDA as inedible and are used for decorative purposes only. In some countries they may be classified as food items, but not in the U.S. Please make sure your guests know before they dig in!
Every cake at C'est Si Bon Bakery is crafted by our team of decorators with over 30 years of collective experience. Your preferences, theme, and vision are always our guide, and our goal is always a result that's beautiful, structurally sound, and made with care.
Our decorators reserve the right to make necessary modifications to design elements (including colors, placement, sizing, and font styles) to achieve the best possible final result. These changes are always made in service of your design, never against it.
Due to the highly artistic nature of our work, design details may vary from reference images and exact matches are not offered. Each cake is a unique, handcrafted creation. That's what makes it special.
We love talking through ideas! Whether you're not sure what's possible, want to share a tricky reference, or just want to chat flavors. We're here. Email us at csbbakery@gmail.com or visit our Order Now page to get started!
Due to the perishable nature of our products, all sales are final, except where otherwise required by law. We do not accept returns or exchanges.
If you believe there is an issue with your order, please contact us within 24 hours of pickup or delivery so we can review the situation.
To help us evaluate any concerns, we may request:
Refunds, replacements, repairs, or store credit are provided at the sole discretion of C'est Si Bon Bakery after reviewing the circumstances.
If the issue is determined to be the result of a bakery error, we'll work with you on an appropriate resolution. Depending on the nature of the issue, returning the product may not be required.