💬 Frequently Asked Questions

We are open Tuesday through Saturday from 10am to 5pm, and on Sundays from 10am to 2pm. We are closed on Mondays.

We are located at 1375 Blossom Hill Road, Suite #38 in Princeton Plaza, on the side facing Meridian Avenue. We are next to the Outdoor Hardware Supply, Hallmark, and Winerack Liquors. For directions and a map, visit our Find Our Store page.

Yes! We are open in-store and by email for price quotes and more information. We also have many display cakes and styrofoam cakes for your convenience. We ask for 7 to 14 days notice for all custom orders.

Yes! There is plenty of free parking in Princeton Plaza. Look for us on the side facing Meridian Avenue, near the Outdoor Hardware Supply, Hallmark, and Winerack Liquors.

The easiest way is to use our Order Now page, which walks you through all your options based on where you are in the planning process.

If you'd like to explore flavor options first, try our Cake Flavor Builder.

We can also provide quotes in person or over the phone. Once you submit your inquiry, we will get back to you within 24 to 36 hours with sizing and pricing options.

We ask for a minimum of 7 to 14 days notice for custom cake orders. For same-day options, we have pre-made cakes available daily. Click here to view our daily offerings.

With 7+ days notice, we can offer almost anything! Browse our galleries on the site or on Facebook and Instagram for inspiration.

Once you receive pricing and would like to confirm your order, please use the online invoice link in your quote email to finalize. You can also pay in person with at least 7 days notice.

Please read our full order policy for details on cancellations, changes, and more. We do not offer refunds. View our full Order Policy here.

We accept all major credit and debit cards, Venmo, cash, and personal checks.

Yes! We require a deposit of 50% or more to confirm and hold your order date. The remaining balance is due at pickup or 7 days before delivery. Orders are not considered confirmed until a deposit has been received.

Serving sizes vary by cake shape, size, and how it's cut. Check out our Cake Sizing Guide for a full breakdown, or mention your guest count when requesting a quote and we will recommend the right size for you.

Each custom cake pickup can take up to 5+ minutes. Our busiest days are weekends, with rushes at 10am and 1pm. To avoid the wait, schedule your pickup for a weekday or opt for delivery instead.

Yes! Cake deliveries start at $60 + $3/mile, up to 30 to 40 miles, and are generally available between 10am and 4pm. If you need a cake before 10am, consider picking it up instead or scheduling delivery for the day before.

Yes! Just let us know your preferred pickup date when placing your order and we will schedule accordingly. Make sure to refrigerate your cake overnight and review our Cake Handling & Storage guide so it stays fresh and beautiful for your event.

While we do not offer sit-down tastings or consultations, you can order cake samples for $5.19 each with at least 24 hours notice. We also carry 6 flavors of cupcakes daily in the store for $4.67 each.

We are currently able to offer eggless, dairy-free, and vegan options. We are not set up to offer gluten-free or sugar-free items at this time.

Since we make our cakes, fillings, and icings in large batches, we are unable to alter the sweetness of any of our items.

Whipped cream is a light, dairy-based cream that is lightly sweet. It requires refrigeration and cannot be used for heavy customization as it is very soft.

Buttercream is a sweet vanilla cream and our most common icing. It is heavier and sweeter than whipped cream, holds color and decorations well, and produces sharper edges. It may have small imperfections like air bubbles or light streaks.

Fondant is a heavy sugar paste rolled into a thin layer and wrapped around the cake, giving smooth, rounded edges. Most of our custom fondant decorations are hand-made from sugar paste and dried before placement.

Most custom cakes in our gallery use a combination of buttercream icing with fondant decorations. We can advise on what works best for your design once we see your quote request.

We specialize in custom cakes and cupcakes and do not offer custom cookies or cake pops. We recommend I Dream of Cookies and Playing with Dough for custom cookies, and Vy Passetti for custom cake pops.

Yes! Click here to view our daily in-store offerings.

The best way to reach us is by email at csbbakery@gmail.com. We respond same day during the week — on weekends it may take up to 24–48 hours as the team is busy in store. If you don't see a reply, please check your spam folder.

You're also always welcome to stop by the bakery in person during our open hours!

We respond to 90% of emails within 24 hours as long as they are submitted through our website. If you entered your email address incorrectly, you will not receive a response. Check your spam folder, or send a follow-up email or call to confirm we received your inquiry.

We only have one person working on emails — thank you for your patience!

Yes! Find us on Instagram, Facebook, and Yelp!

Changes must be requested at least 7 days before your scheduled pickup or delivery date. To request a change, reply in your order email thread or call us at (408) 266-2253.

If your order is within 7 days, we are unfortunately unable to accommodate changes as production planning and preparation may already be underway.

All payments are final and non-refundable. If you need to cancel 7 or more days before your pickup or delivery date, partial store credit may be issued depending on how much preparation has already begun. Cancellations within 7 days are not eligible for store credit.

View our full Order Policy here.

Absolutely! Just know that whoever picks up the order is responsible for reviewing and approving all cake and design details in-store before leaving. Once the order leaves the bakery, all responsibility passes to them.

We recommend sending them photos of what to expect, or having them share photos with you before they leave the store.

Yes! If you plan to provide toppers, toys, flowers, or any other custom items, please drop them off at least 24 hours before your pickup or delivery date. This gives our decorators enough time to incorporate your items safely and thoughtfully.

Reference images are used as creative inspiration, not exact blueprints. Our decorators will capture your theme, colors, and overall feel while crafting something original and achievable by hand. Exact color matching and design reproduction are not guaranteed.

Note: we do not recreate AI-generated cake designs, as they often depict elements that are not physically possible using real cake and decorating materials.

Once an order leaves our bakery, all responsibility for the cake passes to the customer. We are not liable for damages that occur during transport or due to temperature fluctuations after pickup.

To keep your cake safe: transport it on a flat, stable surface, avoid sharp turns and sudden braking, and keep it at or below 72°F until serving.